For security reasons, your retailer will need to approve changes to your delivery address. Please contact your retailer.

Select service areas provide deliveries Saturdays 7 a.m. to 9 p.m. and Sundays 7 a.m. to 9 p.m.

Please visit the tracking page on the website and enter your tracking number. After you enter your tracking number, please hit “Track Your Package” to see the latest status.

Contact your retailer for tracking information. Your tracking number will begin with "C", "D", “1LS”, “LS”, “LX”, or “BN”.

If you need further assistance, please use our Virtual Chat Assistant, to help create a ticket. Please note that you will need a valid tracking number. If the tracking says your package is out for delivery, you may leave a note on the door requesting that your package not be delivered.

• To receive real time updates on your order through the NotifyMe Program, please track your package and click the “Get Text Alerts” button next to “Shipment Progress”. Follow the prompts to opt in for text notifications when your package goes out for delivery, when there is an attempt, or when the package is delivered.

If your package is delayed, we will work to deliver it safely and soon. If tracking only shows “LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE FACILITY,” this means TruBridge has not received your package for delivery. Generally, if your status has not changed in 3 business days, please contact your retailer for assistance. If you need further assistance, please use our Virtual Chat Assistant, to create a ticket. You will need a valid tracking number.

If your package is marked as delivered, but you cannot locate it, please use our Virtual Chat Assistant, to help create a ticket. This will open an investigation for the package. Then, check your email for more information on the investigation process. If you have already submitted an inquiry and it has been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance.

If you have delivery instructions to add to your order, please use our Virtual Chat Assistant, to help create a ticket. Please note that you will need a valid tracking number. This is the best way to communicate instructions to our team and driver. Please note that if your package is out for delivery, the instructions may not be available until the next delivery attempt within 1-2 business days. If you’re disputing that a delivery attempt was made, we apologize. Please take a moment to check your “ship to” address on your retailer’s website to verify accuracy. If there are any corrections or additions, like delivery instructions or access codes, please use Wink, our Virtual Chat Assistant, to help create a ticket. Please note that you will need a valid tracking number. Your package should be attempted within 1-2 business days, as we are unable to make same-day reattempts.